Al-Andalus App Support

Frequently Asked Questions

1. I forgot my password. What should I do?

If you're using the web platform, click “Forgot Password” on the login page to reset your password via email.

2. How do I update my child’s profile?

Profile editing is not available at this time. This feature will be added in a future update.

3. I’m not receiving notifications. Why?

Please ensure that you've allowed notifications for the Al-Andalus app from your phone settings.

4. I'm having trouble logging in. What can I do?

Try clearing your browser cache or restarting the app. If the issue persists, contact support.